Refund policy
Return & Refund Policy
Last Updated: November 2025
Thank you for shopping at The Joint Watseka!
We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.
1. Return Eligibility
-
Returns are accepted within 10 days of the delivery date.
-
Items must be unused, unopened, and in their original packaging.
-
Proof of purchase (receipt or order number) is required for all returns.
-
We currently do not sell or ship smoke-related products online.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
-
Used or opened products
-
Personal care or hygiene items
-
Sale or clearance items
-
Gift cards
3. Refunds
-
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed back to your original payment method within 5–7 business days.
-
Shipping costs are non-refundable.
4. Exchanges
We only replace items if they are defective or damaged upon arrival.
To request an exchange, please contact us within 2 days of delivery with a photo of the item and your order number.
5. How to Start a Return
Please contact our support team before sending anything back:
📩 Email: info@thejointwatseka.com
Include your order number, item name, and reason for return.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 2 days of delivery.
We’ll make it right quickly with a replacement or refund.
7. Contact Us
For any questions about this policy or your order:
📍 The Joint Watseka
Watseka, Illinois
📧 info@thejointwatseka.com